How Contractor Alliance Works

Contractor Alliance is a reputation platform built by contractors, for contractors. After completing a job, you rate your customer across seven professional criteria on a 1–5 scale. Those ratings combine into a composite score (350–800) that helps fellow contractors make informed decisions before accepting work. Think of it as a credit score for customer behavior — one that rewards customers who treat contractors fairly and flags those who don't.

Each rating covers seven categories scored 1 (worst) to 5 (best). The categories are weighted to produce a composite score on a 350–800 scale — the higher, the better:

Respectfulness and Payment Time carry the most weight (25% each) because they most directly affect your ability to run your business. A customer's overall score is the average of all ratings they've received from different contractors.

Before accepting a job, look up the customer's score to gauge their reliability. A high score signals a customer who pays on time, communicates clearly, and respects your crew. A low score can flag potential issues — late payments, scope creep, poor jobsite conditions. This shared knowledge helps contractors protect their time, their team, and their bottom line.

Contractor Alliance includes built-in AI assistants that guide you through common tasks conversationally — no forms to wrestle with, just describe what you need.

Sometimes the same person ends up with two profiles — maybe they were added twice, or a spouse was entered as a separate customer. If you spot what looks like a duplicate or related profile, you can report it for admin review.

1. Identify the primary customer — the profile you were viewing when you noticed the issue.
2. Identify the secondary customer — the profile you believe is the same person or related.
3. Choose a relationship type: Same Person, Spouse/Partner, Duplicate Entry, or Other.
4. Provide a brief explanation of why you think they're related.

Submitting a report does not merge or delete any profiles — it creates a merge request that an admin reviews. You can report duplicates directly from a customer's profile page or through the Customer Manager assistant. If the admin confirms the profiles are the same person, a cheating penalty may be applied to discourage creating multiple profiles to manipulate scores.

If a rating is inaccurate, inappropriate, or violates platform standards, any contractor can flag it for admin review. Flagged reviews enter a formal dispute workflow:

1. New — The flag is submitted and awaiting review.
2. Under Investigation — An admin is reviewing the dispute.
3. Resolved — The rating is either removed or retained based on the findings.
4. Rejected — The flag is dismissed if no violation is found.

Flag reasons include Inappropriate Content, False Information, Spam, Harassment, or Other. Disputes are automatically removed from the system after 180 days to keep records current.

You can edit or delete your own rating within 30 days of submitting it. After 30 days, ratings become permanent and can only be changed by flagging the review for admin review. Additionally, you cannot rate the same customer again for 90 days after your last rating, preventing score manipulation.

All contractors are verified before they can rate customers, ensuring ratings come from legitimate professionals. Rating attribution shows the contractor's company name as it was at the time of submission, so it never changes retroactively. Your customer list is private to you and to platform admins — it is never shared with competitors.