Privacy Policy

1. Introduction

Contractor Alliance ("we", "us", or "our") is a reputation management platform that allows verified contractors to rate and review customers, manage professional teams, and access customer reputation scores. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform. By accessing or using Contractor Alliance, you consent to the practices described in this policy.

2. Information We Collect

2.1 Account & Registration Data

When you register, we collect your full name, email address, password (hashed), company name, contractor license number, and uploaded license documentation. We also store your role (admin, team admin, or user) and referral status.

2.2 Customer Data

Contractors may create customer profiles containing names, addresses, phone numbers, email addresses, business type, and point-of-contact details. This data is used to identify customers and prevent duplicate entries.

2.3 Rating & Review Data

We store the ratings and reviews you submit, including category scores, composite scores, descriptions, and any verification documents (e.g., signed contracts or invoices) you upload to support a rating.

2.4 Usage & Device Data

We may collect information about how you interact with the platform, including approximate location (if you enable location services), device type, and activity logs. Location data is only accessed when you explicitly grant permission.

3. How We Use Your Information

We use the information we collect to:

• Verify contractor identities and licenses
• Create and maintain customer profiles and reputation scores
• Display anonymized ratings (your identity is shown only as "Verified Contractor")
• Prevent duplicate customer entries and platform abuse
• Process membership payments and manage subscriptions
• Send account notifications, including new ratings, disputes, and verification updates
• Provide referral tracking
• Comply with legal obligations and enforce our Terms of Service

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data in the following circumstances:

• With other contractors: Customer profiles, reputation scores, and anonymized ratings are visible to other verified contractors on the platform. Your identity as a rater is never displayed — ratings show only "Verified Contractor."
• With team members: If you belong to a team, your team admin may view certain activity related to shared customer management.
• With service providers: We use trusted third-party services for payment processing (Stripe), email delivery, file storage, and maps. These providers process data only as needed to deliver their services.
• For legal compliance: We may disclose information when required by law, court order, or to protect the rights, safety, or property of Contractor Alliance and its users.

5. Data Security

We implement industry-standard security measures to protect your data, including hashed passwords, role-based access controls, and encrypted connections (HTTPS). License documents and verification files are stored securely. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account data for as long as your account is active. Customer profiles and ratings are retained to maintain an accurate reputation history. If you delete your account, your contractor credentials, customer profiles you created, and ratings you submitted are permanently erased and cannot be recovered. Certain data may be retained in aggregated or anonymized form for analytics or as required by law.

7. Cookies & Tracking

We use essential cookies to maintain your login session and platform functionality. We do not use cookies for targeted advertising. Analytics tools may collect aggregated, non-identifying usage data to help us improve the platform.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Object to or restrict certain processing of your data
• Withdraw consent for location-based services at any time via your Profile settings

To exercise any of these rights, please contact us using the information in Section 11.

9. Children's Privacy

Contractor Alliance is intended for use by licensed professionals and is not directed to children under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy with a new "Last updated" date. Continued use of the platform after changes signifies acceptance of the revised policy.

11. Contact Information

For privacy-related inquiries or to exercise your data rights, please contact us at Customerconnect.admin@gmail.com.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Florida, USA.