Terms of Service

1. Acceptance of Terms

By accessing or using Contractor Alliance, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not access or use the platform.

2. Description of Service

Contractor Alliance is a reputation management platform allowing verified contractors to rate and review customers, manage professional teams, access customer credit/reputation scores, and utilize referral systems.

3. Account Registration & Verification

Users must be verified contractors to access full features. You agree to provide accurate documentation, including valid contractor licenses. You are responsible for maintaining the security of your login credentials.

4. Acceptable Use Policy

You agree not to create duplicate customer entries to manipulate ratings or score data. If a contractor is found to be creating duplicate entries, their account will first be suspended, giving the company time to take appropriate action. If the offense continues, the contractor and their entire team may be suspended from the platform.

5. Rating & Review Guidelines

Reviews must be based on objective professional experiences regarding payment, communication, and scope adherence. Contractor identity is anonymized and displayed as 'Verified Contractor'. Flagged content will be reviewed by platform administrators.

6. Content Ownership & License

You retain ownership of your reviews; however, by posting, you grant Contractor Alliance a perpetual, royalty-free license to display and distribute this content within the platform ecosystem.

7. Prohibited Activities

Users may not engage in harassment, post defamatory false statements, reverse-engineer the platform, or misuse the referral system.

8. Privacy & Data Handling

We collect and store professional data and rating metrics. Our usage is governed by our Privacy Policy, which focuses on protecting the professional reputations of our users while maintaining data integrity.

9. Membership & Billing

We offer Single, Premium, and Enterprise tiers. Subscriptions are billed periodically. Failure to pay will result in the suspension of premium features. Fees are non-refundable unless otherwise required by law.

10. Intellectual Property

All platform software, branding, and aggregated data (including the proprietary customer scoring model) are the exclusive property of Contractor Alliance.

11. Disclaimers & Limitation of Liability

Contractor Alliance provides ratings as-is. We do not guarantee the accuracy of third-party user reviews. Our liability is limited to the extent permitted by law.

12. Indemnification

You agree to indemnify Contractor Alliance against any legal claims arising from your breach of these terms or your misuse of the platform.

13. Termination

We reserve the right to suspend or terminate accounts that violate these terms or engage in conduct detrimental to the platform.

14. Modifications to Terms

We may update these terms periodically. Continued use of the platform after updates signifies acceptance of the new terms.

15. Governing Law

These terms are governed by the laws of the State of Florida, USA.

16. Contact Information

For inquiries, please contact us at Customerconnect.admin@gmail.com.